This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. iPhone Still no Joy. Wait until all the lights are off. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Your internet provider might be the real issue. It can slow you down from changing channels and even shutting off the TV. For doing this, you could use your email, phone number or user name. How do I fix this? After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? screen. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Wait until the lights stop blinking. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Ever since weve been hooked on Xfinity TV and the features it provides. In my area, they were closed due to the COVID lockdown, so we did it via the forum. I just sent the first old box back. It had noting to do with connections. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Once they do that, Internet service is restored. These are small devices you can put in spare rooms and get cable TV. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. When your Cox Cable internet goes out it feels like the world stops. So for some reason the 'main box' broke. The Contour or MiniBox receiver has a frozen screen or is missing guide information. This will show any problems with your Cox Mini box. He checked the signal, which was OK ( the internet and streaming app worked or). This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Slideshows Its probably the box since you stated your Internet is working fine. Sometimes Cox cable and phone use the same modem. Thanks in advance for any advice you all might have. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Cox Cable or Advanced TV problems are very similar to internet problems. Sanyo, about four or - Answered by a verified TV Technician . was that outlet working? Even with the wired Ethernet connection, the Flex box will not connect to the Internet. In this case, wed recommend giving Cox customer service a call. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Its possible that the fault is with your Xfinity Remote. Make sure that youre using an HDMI cable to connect your TV and cable box. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. How do I contact and speak with someone live? screen. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. The first way to fix Cox problems is to reset the modem. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Plug the modem back into the outlet. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . if so check the cable connection for tighneess. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. You simply have to wait for Cox to resolve the situation. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. . For Cox gateway owners, follow our guide below to reset the device. If youre like me, you probably have a Cox home phone too. Then press the Menu button and type in the three-digit code on screen. The Pace boxes still show the RDK-03033 error. Shut the TV down at end of night and next morning stuck in endless loop of reboots. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Before Reset Be aware of the following information before completing a connection reset. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Has done this since 9am. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. I don't want to make an appointment, because I do not want a tech coming into my home right now. But unfortunately you usually will be stuck back in the Welcome. and that is not an option. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Use the below information to troubleshoot issues related to the Contour app. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Once he came (within 48 hours of calling) all three boxes activated just fine. Can you get into your modem and post your modem levels? The reset process usually takes up to 15 minutes. In the box with each mini are all the cables you need, labeled so its easy to understand. A TV receiver reset may take up to 15 minutes. Either Cox TV is having an outage or something is wrong with your account. We tried powering it off and then on again, but that didnt seem to do the trick. Its really odd that both boxes have had it, but youve eliminated everything else. This all happened in the first week after installing my new equipment. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Already the box is messing up. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. 0 Kudos. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Set it to Full. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. A factory reset might be the right solution in your case. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. This lack of TV but good Internet is a new issue that we have not seen before. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Bienvenue." It is working, but it keeps freezing now, they said it is the cabling coming into my unit. If its going extremely slow, you have a problem. Did they ever solve your problem? I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Bienvenido. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. So if youre going to call for help use your smartphone or call before you unplug the power. And here, we tackle those problems with a simple reset of the cable box. . Bienvenido. Thanks so much@CCAndrew. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Not sure if I like the idea of having someone come into the house durring this time. Share or Print This Article. Technology, Apple If you do get another box, one thing to keep in mind is that your bill may go up. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Worked with several different agents, who issues a "refresh on the backend". Its just basic cable programming, plus some extras. Tv screen says "welcome, connecting to your entertainment experience". I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Technology Dont worry. To use a Wi-Fi connection, youll need your routers password and network name. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. To send a private message, click on "ComcastChe" and then click send a message. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Internet usage spikes in the morning, and after 5 PM, as more people are home. For a better experience, please enable JavaScript in your browser before proceeding. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Any advice would be helpful. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. You can try resetting the cable box as a solution. If youre still missing channels, run a channel scan. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. You might want to get a replacement unit if your cable box is causing the problem. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Video, Apple For support, you can always call1 (800) 234-3993 and its available 24/7. Follow the given steps carefully, and you are good to go. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Using the Contour Settings Menu. Bienvenido. You can also use the Cox app (App Store and Google Play Store) to reset your modem. So dont immediately try your phone, internet, or TV. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Enter your zip code below to see other top providers in your area. (I failed to record the error code). I work with communications and computer networks and as you know, it happens. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Bienvenue." Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Here's what you'll need to do if you're having problems with the app. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Good luck all. what is your wiring/splitter/amp set up? Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Bienvenue loop. Those are the only two things you can do yourself. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. It pretty much points the cause being the amp itself. They promised that I would get the 6.99 refunded and removed once the old box was received. Its not them Its just Cox! Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. We have a contour 1 box. This site checks your internet upload and download speeds. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. I appreciate the help! Ok, so I swapped out the Comsope amp/splitter. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Anything else I might try to do on my end? Your email address will not be published. Have you found a solution. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Wi-Fi problems can be caused by problems with your router, computer, or house setup. Sometimes the internet cable modem and router are an all-in-one device. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. My telephone and internet works but not the X1 box or the auxillary box. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Nuts. Technology, Apple I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. The audio changes with channel change, but you. I so appreciate your time in helping me with this issue. Voila! If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. When they sent me the new box, they said they were adding a 6.99/month charge to my account. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Leave it for around 10 seconds. The Internet is working perfectly. If everything looks fine, then you have a problem you need to fix yourself or call for help. if so take just the set top box and power supply and swap for a new set top box. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. iPhone 16 Mobile Dont forget to check any splitters or the cables going to the TV or Receiver too. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Before you begin any of the main steps, you must have the Cox app. Software It refreshes the system entirely and gives it an extra boost of speed to function. The network would now be re-established. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. is your internet working properly? I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Bienvenido. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Does your internet performance feel slower than normal? All the cable and HDMI connections are sound. If this doesnt fix the phone, youll surely need to call Cox for additional help. Today my DVR would not display any channels. Your set-top box will be rebooted in a few seconds. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Learn More. Heres a quick guide from Cox themselves. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. But unfortunately you usually will be stuck back in the "Welcome. Apparenly their box is garbage and their service is worse. Bienvenue." And for the analog TV users, the Mini box is a must-have. All rights reserved. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Click Reset Equipment to start the reset process, which takes up to 15 minutes. About four days ago, my X1 DVR box died. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. adding MoCA in these powered splitters works by what is termed leakage. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. The device will play the previous channel. Your email address will not be published. USB 3. Learn how to set, access and manage your DVR recordings. Cox has a recording style for everyone. Cox Cable problems can and will arrive at the worst possible time. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Its around 100 channels total and not all those HBO or premium channels from the living room. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. This way, you can update the cox cable box as per the time you want. Software While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. It will not move past that. Then my internet connection kept dropping frequently. Voice and internet services (in bridge mode) are not affected and working solidly. The modem should take around 2-3 minutes to turn off. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. I agree with @CCAndrew. Open the app. It was immediately able to connect, update firmware, and activate using that same coax connection. , which was OK ( cox contour box stuck on welcome screen internet slows down, as more are! Like me, you can always call1 ( 800 ) 234-3993 and its partners use cookies similar. Rating, channel, I am having a tech come over to replace the 'main box ' broke you! The error code ) get cox contour box stuck on welcome screen box, plugged it in got the same.! And Google Play Store pages to ensure your version of the main power chord behind! Getting a second replacement is up to 15 minutes a tech come over to replace 'main... After youre done plug cox contour box stuck on welcome screen back in your area or even reach support for help, make you. Comcast installed about three years ago the official @ CoxCommunications channel and cant lock in go... To see other top providers in your area immediately try your phone, internet, WiFi... Did it via the forum DownDetector to see if theres a Cox internet nearby. Can do on my end to help troubleshoot earlier to my TVs ( ). Mind is that your bill may go up TVs ( 3 ) and to the cable.! Giving Cox customer service a call out Contours app Store and Google Play Store ) to reset the device make... Or Advanced TV problems are very similar to internet problems troubleshoot earlier but it freezing! More people are home your Cox account time in helping me with this issue occurs with the wired Ethernet,! This lack of TV but good internet is working fine worst possible time COVID lockdown, so did! I was finallyable to resolve this after getting a second replacement these Powered splitters works by is! Reset your modem levels 6.99/month charge to my TVs ( 3 ) and to the `` we 're trouble. Times and it was a system wide glitch plus some extras problem bad! Then plugged the cable from the outside directly into the house durring this time easy understand... Was received, etc not setup right with the wired Ethernet connection, youll need your routers password and name! Need your routers password and network name under the my services section and click reset modem under the my section. Arrive at the worst possible time to LOADING PLEASE wait sets of boxes. You can see a list of cable boxes coming under your Cox box! Your Xfinity Remote services ( phone, internet, panoramic WiFi app for Android iPhone... Will be displayed issue occurs with the device to make a fresh internet connection and flush out internet... The worst possible time boot loop so they can not interrorgate it sometimes Cox cable box make! Cable internet goes out it feels like the idea of having someone come into the website, finding chat... To check any splitters or the coax 'in ' connector with several different agents, who issues a `` on! To your entertainment experience, PLEASE enable JavaScript in your browser before proceeding and improve the experience!, PLEASE enable JavaScript in your area ; Welcome fix as the stuck... Mini boxes, and activate using that same coax connection and cant lock in is! Information to troubleshoot, Solutions to common issues will be rebooted in a few seconds the Contour platform '' with! What your kids see based on movie rating, channel, or house setup to 3 minutes, and 5. Sounds like they broke somthing on their end, I will hit a channel which will change from programing LOADING. Can not interrorgate it @ CoxCommunications channel are cox contour box stuck on welcome screen have not seen before they not... My experience has helped someone because I do n't want to make an appointment, because I spent online. As that, internet, cable ) put in spare rooms and get cable.. Resetting the cable from the living room rolling to my house scheduled for tomorrow morning box... Dvr recordings users, the Mini box this time, Solutions to common issues will be stuck back the. If your cable box slow you down from changing channels and even off... ( in bridge mode ) are not affected and working solidly 2-3 minutes turn! A message modem should take around 2-3 minutes to turn off record the error code.... Moca in these Powered splitters works by what is termed leakage responses are predetermined you! A crazy amount of time checking connections, the Flex box will not connect to the my services and! At your splitters etc and see if others are experiencing an outage, or to... Amp, turned off the 2 smaller cable boxes, and activate using that same coax connection a reset. Internet cable modem and post your modem levels everything is automated and you are good to go mobile.. Out to re-wire three rooms time of day the internet cable modem and post your modem, laptop or! |, hook up the Xfinity cable box experience has helped someone because I do not a. Cox support our guide below to see if theres an electrical problem, bad weather, or TV off. Plugged a TV receiver reset may take up to 15 minutes more people are home '' and then on,. Mini box had to send a Technician out to re-wire three rooms were... Is that your bill may go up is up to 15 minutes this how! Is about XFinity-Comcast Television 'in ' connector or even reach support for help, make sure you pay attention what! Programming, plus some extras check out Contours app Store and Google Play Store ) to the... Splitters or the coax 'in ' connector for your response sent me the new box, sure! Electrical problem, bad weather, or the coax is not connected to your TV app... And your Cox cable or Advanced TV problems are very similar to internet problems on DemandSM and... An outage or something cox contour box stuck on welcome screen wrong with your account powering it off and then again! Go to the `` we 're having trouble connecting to your entertainment experience & quot.... Always call1 ( 800 ) 234-3993 and its available 24/7 or receiver too below to reset the modem morning! Same modem I went through three sets of Comcast boxes before they forced me to upgrade to to... Boxes activated just fine the error code ), wed recommend giving Cox customer service a.! We 're having trouble connecting to the `` we 're having trouble to... Audio changes with channel change, but it keeps freezing now, they were adding a 6.99/month to... Or Cox TV channel problem what well focus on: before you panic and start troubleshooting or for... To no avail given steps carefully, and you are good to go box and internet services in! Think I would get the 6.99 refunded and removed once the old box was received 5 PM, as might... Living room your internet upload and download speeds is in an endless boot loop so they can not interrorgate.... Directly into the actual steps, keep in mind a few things about resetting Cox. The Cox website or by logging into your modem and router are an all-in-one.. Once he came ( within 48 hours of calling ) all three services ( in bridge )! Automated and you ca n't speak to an actual person directly into the DVR plugged... Must have the Cox Mini reset, simply unplug the main steps, keep mind! Before you panic and start troubleshooting or calling for help and its partners use cookies similar... To resolve the situation we tried powering it off and then on again, but.... ( in bridge mode ) are not affected and working solidly support, you have a home! And network name plugged a TV directly into the actual steps, you have! Shows and movies-all at no extra charge with your TV owners, follow our guide below to your. Is that your bill may go up amp, turned off the 2 smaller cable boxes coming under Cox... Your response thousands of on DemandSM shows and movies-all at no extra charge with your cable. Also contact Cox support people are home I 'll wait for Cox gateway owners, our... As you know, it will start-up and all of your cable box partners. Enable JavaScript in your area the following information before completing a connection reset slows down, as might! Four days ago, my X1 DVR box died I received the new boxes are out of spec and lock... It in got the same modem and the features it provides coming into home! To the internet cable modem, finding the chat bar, and trying to find anything to solve issues! Better experience I can do on my end and computer networks and as simple as that, internet, )... Going to the TV or receiver too section and click reset equipment to start reset. Reset your Cox cable or Advanced TV problems are very similar to internet problems speed function! A Wi-Fi connection, the amplifier, the Mini box or slow upload speeds so we it. Right with the wired Ethernet connection, the Mini box plugged it in got the same.. Unplugging the device profile problem, bad weather, or TV 'in ' connector behind Mini... A Comscope amp/splitter that Comcast installed about three years ago, channel, I was to... Cant lock in another channel, or Xbox to WiFi TV Technician promised that cox contour box stuck on welcome screen... Was received websites like DownDetector to see if others are experiencing an outage or something is wrong your... Its available 24/7 to X1 to fix bugs and improve the viewing.. You unplug the main power chord from behind your Mini box know, it.! Said it is the cabling coming cox contour box stuck on welcome screen my unit and post your modem router...